Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@novogear360.com. Please note that returns must be sent to: 2125 Gateway Blvd #47487362, Hebron, Kentucky 41048, US.

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items Certain items cannot be returned, such as perishable goods, custom products, and personal care items. We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item. Sale items and gift cards are non-refundable.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If you haven't received your refund within 15 business days of approval, contact us at support@novogear360.com.