Terms of service
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@novogear360.com. Please note that returns must be sent to: 2125 Gateway Blvd #47487362, Hebron, Kentucky 41048, US.
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate and resolve the issue.
Exceptions / Non-Returnable Items Certain items cannot be returned, such as perishable goods, custom products, and personal care items. We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item. Sale items and gift cards are non-refundable.
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period If goods are shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be in the same condition as received, unworn or unused, with tags and original packaging, along with proof of purchase.
Refunds We will notify you once we've received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If you haven't received your refund within 15 business days of approval, contact us at support@novogear360.com.
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将标题改为 "Terms of Service"，正文替换为：
Overview Welcome to Novogear360! The terms "we," "us," and "our" refer to Novogear360. By accessing or using our service, you agree to be bound by these Terms of Service and our Privacy Policy. Please read them carefully.
Section 1 – Access and Account By agreeing to these Terms, you confirm you are of legal age in your state or province. You are responsible for maintaining the security of your account credentials and all account activity. You may not transfer or assign your account to any other person.
Section 2 – Our Products We have made every effort to display our products accurately. Colors and appearances may vary depending on your device settings. We do not guarantee that product quality will meet your expectations. Product descriptions may be changed at any time without notice.
Section 3 – Orders When you place an order, you are making an offer to purchase. Novogear360 reserves the right to accept or refuse any order. Your order is accepted once payment is received and processed. Please review your order carefully before submitting, as cancellations may not be possible after acceptance.
Section 4 – Pricing and Billing Prices are subject to change without notice. Prices listed do not include taxes, shipping, or import fees unless stated otherwise. You agree to provide current, complete, and accurate purchase and account information.
Section 5 – Shipping and Delivery We are not liable for shipping or delivery delays. All delivery times are estimates only. Risk of loss and title pass to you once the product is handed to the carrier.
Section 6 – Intellectual Property All content on this service, including trademarks, text, images, graphics, and videos, is owned by Novogear360 or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
Section 7 – Optional Tools We may provide access to third-party tools on an "as is" and "as available" basis without any warranties. Your use of optional tools is at your own risk.
Section 8 – Third-Party Links Our service may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party sites. Accessing third-party sites is at your own risk.
Section 9 – Relationship with Shopify Novogear360 is powered by Shopify. Any sales made through our store are directly between you and Novogear360. Shopify is not responsible for any aspect of transactions between you and Novogear360.
Section 10 – Privacy Policy All personal information collected through our service is governed by our Privacy Policy. By using our service, you confirm you have read and understood our Privacy Policy.
Section 11 – Feedback Any feedback or suggestions you submit may be used by us for any purpose without compensation or obligation to you.
Section 12 – Errors, Inaccuracies, and Omissions We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without notice.
Section 13 – Prohibited Uses You may only use our service for lawful purposes. You may not use the service for illegal activities, to infringe intellectual property rights, to harass others, to transmit spam, or to interfere with the security of the service.
Section 14 – Agents Any software agent accessing our service must identify itself in all HTTP/HTTPS requests and must not impersonate human behavior or circumvent security measures.
Section 15 – Termination We may terminate your access to the service at any time without notice. All provisions that by their nature should survive termination will remain in effect.
Section 16 – Disclaimer Our service and all products are provided "as is" and "as available" without any representations, warranties, or conditions of any kind.
Section 17 – Limitation of Liability To the maximum extent permitted by law, Novogear360 and its partners shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the service.
Section 18 – Indemnification You agree to indemnify and hold harmless Novogear360, Shopify, and their affiliates from any claims or damages arising from your violation of these Terms or any applicable law.
Section 19 – Severability If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full effect.
Section 20 – Waiver; Entire Agreement Our failure to enforce any right or provision of these Terms does not constitute a waiver. These Terms constitute the entire agreement between you and Novogear360 regarding your use of the service.
Section 21 – Assignment You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without your consent.
Section 22 – Governing Law These Terms shall be governed by the laws of the jurisdiction where Novogear360 is headquartered. You consent to the personal jurisdiction of such courts.
Section 23 – Headings Section headings are for convenience only and do not affect the interpretation of these Terms.
Section 24 – Changes to Terms We reserve the right to update or replace any part of these Terms at any time. Changes will be effective on the date specified in the notice. Continued use of the service after changes constitutes acceptance.
Section 25 – Contact Information If you have questions about these Terms, please contact us at: support@novogear360.com